Community Guidelines
Last updated: July 22, 2026
Chatulah is for neighbors who care about cats. These rules apply to sightings, comments, questions, memorials, and profiles. Editorial care guides are separate educational content — not user posts and not veterinary advice.
Be kind and accurate
- No harassment, hate, threats, or doxxing of people or caretakers.
- Do not post content intended to harm cats (baiting, illegal trapping, cruelty).
- Lost-pet and "needs help" posts should be honest; scams and impersonation are banned.
- Graphic injury photos should be limited to what helpers need; we may remove gratuitous gore.
Location safety
- Use approximate labels (neighborhood, block, landmark area) — not full street numbers or apartment numbers.
- Do not map private feeders, colony dens, or home addresses with precision that enables harassment.
- Photos of private property need a lawful basis; we may remove posts that endanger people or animals.
Reporting, blocking, appeals, and takedown
- Report: Email hello@chatulah.com with subject line
REPORT, the post URL or share link, and a short reason (harassment, scam, sensitive location, graphic content, impersonation, animal harm). In-app users can also submit via POST /api/reports with target_type, target_id, and reason.
- Review: We review reports and may hide or delete content, rate-limit sessions, or ban repeat abuse. Emergency animal cruelty should also be reported to local authorities.
- Sensitive-colony takedown: Caretakers may request removal of posts that expose colony dens or feeder homes; include proof of connection when possible.
- Appeal: If your content was removed and you believe it was in error, reply to the notice or email
APPEAL with the post id within 14 days.
- Deletion of your own content: Email us with the post link or enough detail to find it; see the Privacy Policy.
Moderation limits
Chatulah is a small product. We do not promise 24/7 human moderation. Public growth features that depend on mature UGC safety stay constrained until automation and staffing support them. Feed and profile surfaces remain ad-free until moderation maturity warrants a separate review.
Veterinary and emergency boundary
Community posts are not verified medical advice. For open-mouth breathing, collapse, uncontrolled bleeding, seizure, suspected poisoning, severe trauma, inability to urinate, or a rapidly worsening condition, contact an emergency veterinarian now.